Terms and Conditions

Terms and Conditions

Booking 

Bookings can be made by completing and returning this form via email to: enquiries@avonside-sm.com  or the email address of the ASM contact managing the booking. 

Any bookings made by telephone are only provisional until we receive a completed course booking form. Avonside Safety Management Limited reserve the right to offer these places to other delegates. All bookings are subject to acceptance from Avonside Safety Management Limited. 

Purchasing and Invoicing

Course bookings are subject to the receipt of a purchase order for the full amount in accompaniment with a completed booking form. Avonside Safety Management will submit an invoice once the course has been completed in line with the agreed procurement terms. 

All cheques should be made payable to Avonside Safety Management Limited. 

Cancellations and Transfers by the Customer

By submitting a booking form, you the customer agrees with the following terms:

· Cancellation of a course more than 10 working days prior to the start will not result in any cancellation fees. Cancellation within 10 working days prior to the start of the course will result in the full course fee remaining payable. 

· Transfers of courses more than 10 working days prior to the start will not result in any cancellation fees. Transfers within 10 working days prior to the start of the course will result in 50% of the course fees remaining payable. 

· If the delegate fails to attend the course, the full course fee remains payable. There will be no refund or transfer. 

· Substitution of a delegate with an alternative is allowed up to one day before the course, although Avonside Safety Management Limited must be notified. Any additional costs due to late substitutions must be paid by the client. 

Cancellation of Courses by Avonside Safety Management Limited

Avonside Safety Management Limited reserves the right to cancel a course at any time without any liability. If this occurs Avonside Safety Management Limited would offer an alternative date, credit note, or a full refund. Avonside Safety Management Limited reserve the right to alter the content, times and providers of any course without any notice.